Joyce Magodora

Leasing Manager and Assistant Property Manager running the full AppFolio workflow, leasing pipelines, tenant communications, work orders, and owner reporting, plus hands-on experience managing multiple Airbnb properties. That's backed by 15+ years of high-volume CX and e-commerce support at OmniContact BPO and Econet Wireless (Zendesk, Freshdesk, and Gorgias), consistently achieving 98% SLA, 85% CSAT, 75% FCR, and 90% schedule adherence across 800-agent campaigns, not occasionally. As a virtual assistant & operations specialist, I also handle calendar/inbox management; CRM hygiene (Salesforce, HubSpot); project coordination (Asana, ClickUp, Trello, and Notion); SOP development; and reporting, with practical AI/automation skills to cut repetitive work. Open to remote roles: Property Management | Leasing Operations | E-commerce Support | Virtual Assistance | CX & Operations Management Let's talk if you need someone who improves operations.

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