Gilbert Judith

I’m an Customer Support Specialist | Administrative Virtual Assistant with 5+ years of hands-on experience helping small businesses streamline operations, improve client communication and get more value from their tech stack. I thrive in remote, fast-paced environments where accuracy, responsiveness and ownership matter. What I Bring to the Table: I work at the intersection of IT support, customer support and process improvement. I’ve supported a small business in managing client facing operations, internal workflows, handling client onboarding, appointment scheduling, email management, follow-ups, data entry and CRM setup. I’m comfortable stepping into messy systems, rebuilding processes that are cleaner, faster and easier to maintain. Key Skills: IT Support & Troubleshooting: Resolved software, account, connectivity issues for non-technical team members and clients. Managed user onboarding, password resets and basic system configurations. CRM Management: Set up and maintained CRM platforms including Salesforce, HubSpot, and many more. Built pipelines, automated follow-up sequences, cleaned data and generated reports. Workflow Automation: Connected apps using Zapier to reduce manual data entry. Automated appointment reminders and follow-up emails Admin & Customer Support: Managed shared inboxes and calendars, handled appointment setting, client follow-ups and document repeatable tasks. Process Documentation: Created clear, step-by-step guides so processes could be handed off or scaled without losing quality. Tools I Use Regularly: Salesforce, HubSpot, Google Suites, Slack, Zoom, Zapier, Calendly, Freshdesk, Trello, Asana and Zendesk Recent Training: Completed an intensive program with the Digital Witch Community covering IT Support fundamentals, appointment setting, email management and CRM workflows. The training was project-based, so I’ve applied these skills in real scenarios with measurable outcomes. How I Work: I’m direct, organized and proactive. I don’t need micromanaging to follow through and I keep stakeholders updated before they have to ask. My goal is always the same! reduce friction, improve response time and make sure nothing falls through the cracks. What I’m Looking For: Open to freelance contracts and full time or part-time roles in IT Support, Virtual Assistance and Customer Operations. I work well in remote teams and enjoy owning processes end to end. I’m happy to walk you through specific examples and how I’d approach similar challenges for your team.

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