Cynthia Akuegbu

I'm an Executive Virtual Assistant and Customer Support Specialist with hands-on experience managing administrative operations, customer inquiries, and day-to-day business workflows for remote teams. I specialize in calendar and email coordination, CRM management, ticket handling, and workflow automation — the kind of behind-the-scenes work that keeps a business running smoothly. In a recent remote role, I caught a documentation gap before it affected the team's deliverable — flagging it early was credited as the reason we came out with a 94% peer performance score for the cycle. I bring that same attention to detail to every task, whether it's managing a calendar, resolving a customer complaint, or keeping a CRM clean and up to date. I've also handled customer issues directly and independently — investigating a service complaint at first report and resolving it without needing to escalate, which is the standard I hold myself to with every client I support. I'm skilled across Microsoft Office, Google Workspace, Slack, HubSpot, Zendesk, Freshdesk, Intercom, Trello, Monday.com, ClickUp, Asana, Calendly, Zapier, and more. I'm available full-time for remote work and committed to accurate, professional support on every engagement.

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