Janet Orji

Are your guests waiting too long for replies? Is inbox chaos quietly affecting your ratings and bookings? Hi, I’m Janet — a Short-Term Rental Virtual Assistant helping Airbnb hosts and vacation rental owners streamline guest communication, improve response times, and manage daily operations without being overwhelmed by their inbox. I’ve worked with short-term rental operations both onsite and remotely, so I understand exactly where systems break and how to fix them before they impact guest experience or reviews. 🔑 WHAT I DO Instead of just replying to messages, I help you run a structured guest experience system: ✔ Fast, professional guest communication from inquiry to checkout ✔ Reduced booking errors, delays, and miscommunication ✔ Coordinated cleaners, turnovers, and maintenance workflows ✔ Organized inbox management with clear prioritization ✔ Consistent guest support that improves satisfaction and reviews 🏡 GUEST EXPERIENCE & CO-HOSTING I manage guest communication as a co-host: • Pre-booking inquiries and conversions • Booking confirmations and arrival instructions • Check-in and check-out communication • Guest issue handling and escalation • Review follow-ups and messaging flow 👉 The goal is simple: every guest has a smooth, professional stay from start to finish. 🏠 OPERATIONS SUPPORT Behind every successful Airbnb listing is a reliable system. I support: • Cleaner coordination and turnover scheduling • Maintenance tracking and follow-ups • Calendar and availability management • Vendor communication • Daily operational task coordination ▪︎ Listing Setup & Optimization 📩 INBOX MANAGEMENT I help hosts regain control of their communication: • Sorting and prioritizing guest messages • Maintaining a structured response system • Reducing missed inquiries and delayed replies • Ensuring consistent communication across platforms 🧰 TOOLS I USE Airbnb | Vrbo | Hospitable | Lodgify | Turno | Google Workspace | Slack | WhatsApp Business | LinkedIn | ChatGPT | Turno | Airdna | Zillow | AppFolio | Buildium 🌟 WHY HOSTS WORK WITH ME ✔ Real STR operations experience (onsite + remote) ✔ Calm, structured handling of guest issues under pressure ✔ Reliable execution without constant supervision ✔ Clear, professional communication style ✔ Strong hospitality mindset focused on guest satisfaction 📌 LET’S WORK TOGETHER If you’re a host or property manager looking to reduce inbox stress, improve guest satisfaction, and run smoother operations, send me a message. I’ll review your current setup and show you how I would structure your guest communication and operations workflow. P.S: Share your biggest guest communication challenge with me — I’ll send a short Loom breakdown showing exactly how I’d handle it. No obligation, just practical insight.

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