Glory

If your support queues are growing, your CRM is a mess, or your team needs better onboarding, I fix that. I'm a Customer Support & Operations Specialist with 3+ years of experience managing high-volume support environments, CRM workflows, and remote team coordination across SaaS and service-based businesses. I help agencies, coaches, SaaS platforms, healthcare professionals, Vacation rental and property managers deliver high-quality customer support, organised CRM operations, and structured client onboarding. Here's what I've delivered: → Managed ~100 inbound & outbound calls daily while maintaining SLA compliance and high customer satisfaction → Reduced open ticket backlogs through structured triage and first-response discipline across Zendesk and Freshdesk → Built and managed GHL training video libraries using InVideo and Vimeo, cutting team onboarding time → Grew LinkedIn, Facebook & Instagram from zero to 30% audience growth in 6 months → Led a team of 5 remotely as Project Lead, driving accountability, delivery timelines, and workflow efficiency I work across HubSpot, Zendesk, Freshdesk, Intercom, GoHighLevel, Asana, Trello, ClickUp, G Suite, Buffer, Canva, CapCut, and InVideo. → High-volume support management — ~100 calls/day, email, live chat, and ticketing handled with precision → CRM operations across HubSpot, Zendesk, Freshdesk, Intercom, and GoHighLevel → GHL training video production (InVideo + Vimeo) — I don't just use the platform, I train teams on it → Social media & content that grows audiences — 30% follower growth across 3 platforms in 6 months → Remote project coordination — leading teams, managing timelines, and keeping operations moving. I've worked with a US-based neurologist, a SaaS platform, a Canadian cleaning company, an international examinations body, and NGOs across Africa. I hold academic qualifications in Science Laboratory Technology and Environmental Biology and I am CRM certified with additional training in IT Support and Service Desk operations. CRM Certified | IT Service Desk Trained | 3+ years remote experience & 5+ professional onsite experience. If you need someone who can hit the ground running without hand-holding, let's talk. Core areas of focus: • Customer Support & Ticket Resolution • CRM Operations & Data Management • Service Desk / IT Support • Executive & Administrative Assistance • Sales Support & Outreach Communication • Lindklen Content Writer & Community Engagement • Operations & Project Coordination Currently open to remote roles in: Customer Support & Experience | CRM Operations & Teams Lead | Project & Operations Management | GHL Onboarding Specialist & Executive Assistance Cordinator | Content Writer & Community Manager. SDR & Cold Caller Let's connect or message me directly if you're hiring or looking to collaborate.

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