Eyitovie Sophie Ikasi

When customers have problems, I solve them. Fast, professionally, and with care. I specialize in customer support, IT helpdesk assistance, and cold calling, helping businesses keep their customers happy, their systems running, and their pipelines full. I bring strong communication skills, a calm approach under pressure, and the ability to handle multiple channels email, live chat, and phone without dropping the ball. What I can do for you: • Respond to and resolve customer tickets via email, chat, or phone • Provide IT support troubleshooting software, connectivity, account access, and common technical issues • Make outbound cold calls using your scripts or help develop effective call flows • Log and document every interaction cleanly in your CRM or helpdesk tool • Maintain a professional, empathetic tone even with difficult customers Tools: Zendesk · Freshdesk · HubSpot · Google Workspace · Slack · Zoom · Notion · Intercom · Microsoft Teams ticket management I'm a detail-oriented communicator who takes ownership of every issue until it's resolved. I'm at the beginning of my freelance journey, which means I bring full energy, full availability, and zero bad habits. Just genuine commitment to making your customers feel taken care of. Let's talk about how I can support your team.

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