Lucy Karani

Dedicated and empathetic Customer Service Representative with 5 years of experience providing support via live chat email and phone. Maintained customer satisfaction above 90% and exceeded performance metrics. I have experience working with customer support platforms such as Zendesk, Salesforce, Shopify, and Google Workspace. I am comfortable managing customer interactions, updating records accurately, processing orders, and collaborating with team members in a remote environment. I am currently seeking remote Customer Service, and Administrative Support opportunities where I can contribute my skills, continue learning, and help businesses build lasting relationships with their customers.

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