Daniel Famous

I work at the intersection of three things most businesses treat as separate departments: the website that brings people in, the support system that keeps them, and the CRM that should be doing the busywork so nobody has to. Three years ago, a client's website was converting at 1.2%. After a redesign and a few workflow fixes, no extra ad spend, it climbed to 35%. That's the kind of problem I like solving. As a website designer I design and build conversion focused websites in Wix and Webflow, fast load times, mobile-first layouts, and CTAs that are actually positioned where people look. Whether it's a service business that needs more booked calls or an e-commerce store, I design for the action you want visitors to take, not just for "looking nice." 🎧 Customer Support Operations I set up and run helpdesk systems (Zendesk, Freshdesk, HubSpot Service Hub, Salesforce, Intercom) — ticket routing, SLAs, escalation paths, macros, and knowledge bases that cut resolution time instead of just logging complaints. I've handled everything from first-response triage to building the SOP that lets a support team scale without falling apart. And I don't only set up, I helps resolving tickets Issues, attends to customers complaints and scales businesses growth. ⚙️ CRM & AI Workflow Automation This is where I connect the dots. Using HubSpot, Pipedrive, Zapier, Make (Integromat), and AI tools, I build pipelines that move leads, tickets, and data between systems automatically, so follow-ups don't get missed, support tickets auto-tag and route themselves, and team spends less time on copy-paste and more time on actual work. If your business is losing leads through a slow website, drowning in a ticket queue, or running on manual processes that eat up your week that's exactly the gap I close.

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