Amarachi

Is your team stuck waiting on IT issues? Are your cloud systems throwing errors nobody can fix quickly? I solve that. I am an IT Support Specialist and Cloud Support Associate helping startups and remote teams resolve technical issues fast — from helpdesk tickets to AWS troubleshooting — so your business keeps moving without interruption. What I bring to every engagement: Helpdesk support — ticket management, user issues, software troubleshooting AWS cloud support — EC2, S3, IAM, VPC, CloudWatch monitoring Linux system administration and network troubleshooting Remote desktop support — AnyDesk, TeamViewer Clear documentation and knowledge base creation Fast response — I treat your downtime like my own problem What I can handle for you: 💻 IT HELPDESK & SUPPORT → Ticket Management & Triage — Freshdesk, HubSpot → Software Installation & Configuration → User Account Management & Password Resets → Remote Desktop Support — AnyDesk, TeamViewer → Hardware & Software Troubleshooting → Network Connectivity Issues — DNS, VPN, TCP/IP → Knowledge Base & Documentation Creation ☁️ CLOUD & AWS SUPPORT → AWS Troubleshooting — EC2, S3, IAM, VPC, Lambda → CloudWatch & Datadog Monitoring & Alerts → IAM User & Permission Management → Infrastructure Support with Terraform → CI/CD Pipeline Support — GitHub Actions → Incident Response & Root Cause Analysis → Cloud Cost Monitoring & Reporting 🔧 TECHNICAL SUPPORT → Linux/Unix System Administration → Network Troubleshooting — ping, traceroute, nslookup → SSL/TLS Certificate Management → Security Group & Firewall Configuration → Log Analysis & Incident Documentation → OIDC Security Configuration Tools I work with: AWS | Linux | Terraform | Datadog | CloudWatch | Freshdesk | HubSpot | AnyDesk | | GitHub | Wireshark | Notion | Google Workspace | Slack Who I work best with: Startups, small businesses, and remote teams who need reliable technical support without the cost of a full-time hire. If your systems need to just work — send me a message. I respond fast and I'm ready to start immediately.

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