Customer Support Representative 15 positions

We are looking for a professional and customer-focused **Customer Support Representative** to join our remote support team. The ideal candidate will be responsible for assisting customers, resolving inquiries, and delivering an outstanding customer experience through email, live chat, and phone support. **Responsibilities:** * Respond to customer inquiries via email, live chat, and phone in a timely and professional manner. * Assist customers with account, product, billing, and order-related questions. * Resolve customer complaints and provide effective solutions while maintaining a positive experience. * Escalate complex issues to the appropriate department when necessary. * Maintain accurate records of customer interactions using CRM or help desk software. * Meet customer satisfaction, response time, and quality performance targets. * Follow company policies and maintain confidentiality of customer information. **Requirements:** * Previous experience in customer service, call center, or technical support is preferred. * Excellent verbal and written English communication skills. * Strong problem-solving, multitasking, and interpersonal skills. * Familiarity with CRM or customer support platforms such as Zendesk, Freshdesk, Salesforce, HubSpot, or similar tools is an advantage. * Reliable internet connection, computer or laptop, and a professional remote workspace. * Ability to work independently and as part of a remote team.