Virtual assistant required for daily tasks

We are looking for a customer-centric, empathetic, and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the face (and voice) of our company, helping customers solve problems, answering questions about our products, and ensuring they have an exceptional experience with every interaction. If you love helping people, thrive in a fast-paced environment, and are a natural problem-solver, we want to hear from you! Key Responsibilities Customer Support: Respond to customer inquiries via [phone, email, live chat, and/or social media] in a timely, professional, and friendly manner. Problem Solving: Troubleshoot customer issues, identify the root cause, and guide them to a successful resolution. Product Expertise: Maintain a deep understanding of our products/services to accurately answer questions and offer helpful recommendations. Documentation: Accurately log customer interactions, feedback, and notes in our CRM software ([e.g., Zendesk, Salesforce, HubSpot]). Escalation: Route complex issues or technical bugs to the appropriate internal teams (e.g., Tech Support, Billing) while keeping the customer informed. Continuous Improvement: Share recurring customer feedback and pain points with the product and management teams to help improve the overall user experience