Live Chat Support Agent

We are looking for a professional and customer-focused Live Chat Support Agent to join our remote support team. The ideal candidate will provide prompt, friendly, and accurate assistance to customers through live chat, ensuring a positive customer experience while resolving inquiries efficiently. **Responsibilities:** * Respond to customer inquiries via live chat in a timely and professional manner. * Provide accurate information about products, services, orders, and account-related questions. * Resolve customer issues or escalate complex cases to the appropriate department. * Maintain detailed records of customer interactions using CRM or help desk software. * Identify customer needs and recommend appropriate solutions. * Follow company policies and maintain a high standard of customer service. * Meet response time, customer satisfaction, and quality performance targets. **Requirements:** * Previous experience in live chat, customer service, or technical support is preferred. * Excellent written English communication and typing skills. * Strong problem-solving and multitasking abilities. * Familiarity with CRM, help desk, or live chat platforms such as Zendesk, Intercom, or Freshdesk is an advantage. * Reliable internet connection and a quiet workspace. * Ability to work independently and manage multiple conversations simultaneously.