Hiring Call Center Agency for Food Delivery App Customer Support

We are seeking an experienced Call Center Agency to provide professional customer support services for our growing food delivery platform. The selected agency will play a critical role in ensuring customers, delivery partners, and restaurant partners receive timely and effective assistance throughout the ordering and delivery process. The agency will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving order-related issues, processing complaints, assisting with refunds, tracking deliveries, and providing general support. Agents will also communicate with restaurant partners and delivery drivers to help resolve operational challenges and maintain a high level of customer satisfaction. We are looking for agencies with a proven track record in customer service, preferably within the food delivery, e-commerce, logistics, or technology sectors. The ability to provide multilingual support and operate across multiple shifts, including weekends and holidays, will be considered an advantage. **Key Responsibilities:** * Handle customer support calls and inquiries * Resolve delivery, payment, and order-related issues * Assist customers with account and app-related questions * Coordinate with drivers and restaurant partners * Escalate complex issues when necessary * Maintain accurate records of customer interactions * Meet agreed service level and quality standards **Requirements:** * Established call center operation * Experienced customer service agents * Reliable infrastructure and internet connectivity * Strong quality assurance processes * Ability to scale operations as demand grows This is a long-term partnership opportunity for agencies committed to delivering exceptional customer experiences. If your agency has the expertise, workforce, and systems required to support a fast-growing food delivery platform, we encourage you to submit your proposal and company profile for consideration.