# Swahili Customer Care Support Representatives – Kenya & Tanzania 15 positions

We are looking for experienced **Swahili-speaking Customer Care Support Representatives** based in **Kenya and Tanzania** to provide high-quality customer support for our growing customer service operations. This role is ideal for individuals who are passionate about helping customers and can communicate professionally in both **Swahili and English**. As a Customer Care Representative, you will be responsible for assisting customers through phone calls, live chat, email, and social media channels. You will answer inquiries, resolve complaints, provide product and service information, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-first approach. **Responsibilities:** * Handle customer inquiries in Swahili and English * Resolve customer concerns efficiently and professionally * Provide accurate product and service information * Document customer interactions and follow-up actions * Escalate complex issues when necessary * Maintain high customer satisfaction levels **Requirements:** * Based in Kenya or Tanzania * Fluent in Swahili and English * Previous customer service or call center experience preferred * Strong communication and interpersonal skills * Reliable internet connection and computer * Ability to work independently and meet performance targets This is a remote opportunity with flexible shifts and long-term potential. If you have experience in customer support and are passionate about delivering excellent service, we encourage you to submit your proposal along with details of your experience and availability.